FAQ

  • Where is my order?

    Please allow 7-10 days for delivery (after marked shipped). If you still have not receive your item in this timeframe. Please message me for more information.

  • What is your processing time?

    5-7 days. Processing time is when an item is being made and/or ready for packaging. THIS DOES NOT INCLUDE SHIPPING TIME. "Made to Order" items involving epoxy will take 6-10 days to make. "Ready to ship" items will take 1-3 days to ship.

    Please note that this time may increase during the holidays.

  • Do you rush orders?

    Yes and no. Contact me before purchasing to see if we can work something out. Most orders are shipped via First Class Package mail which will take 5-10 days depending on where you are located. It’s best to upgrade your delivery to Priority (2-4 days) as it may take me sooner to get the product out, but the service will depend on your carrier.

    If it involves epoxy, then no. Epoxy needs time to cure, so I will not be able to rush your order.

  • What is a "Made to Order" item?

    An item that have not been made. It is made when an item is ordered.

  • What is a "Ready to Ship" item?

    A finish product that have already been made and packaged.

  • What brand of Epoxy do you use?

    Alumilite Amazing Clear Cast

  • Can I get a replacement? (Damage upon arrival)

    Replacement will only be sent if the item is damage upon arrival. Please message and provide proof.

  • Can I get a refund or exchange?

    If you decide you do not want the item and would like a refund or exchange. Please refer to the Return Policy for more information.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may/will be deducted from your refund.

  • How to care for my cup/tumbler?

    Hand wash only. Do not soak, microwave, leave in hot car, or drop. It is not dish wash safe and if you have a bamboo lid, it will need to be dry immediately after wash to prevent mold.

  • What is the difference between the cup types?

    The difference is the base color and type of cup. 32/20 oz white and silver is stainless steel and insulated for hot and cold drinks.

    The glass cups are made for cold drinks and comes with bamboo lids. The clear is clear and the frosted clear is translucent with a cloudy look.

  • Contact

    You can use the Contact Us page, DM us on instagram, or message us at support@azukiscorner.com

  • I want to order a cup, but am not comfortable ordering from the site

    You can also purchase through my Etsy store, Mercari store or ask for an invoice via Paypal.

  • Do you take requests?

    Yes I do. At the moment, I will only be taking anime/manga panel style cups (similar to what I have on the site). It may take up to 3 weeks as requests are only work on the weekends.